telescum tape label

Privacy and GLBA Response Letters

... from the Telemarketing Scum Page

Sample Response Letters

These are sample letters to compose once, and send when served with a GLBA "privacy notice" letter. ("We value your privacy. That's why we are serving you this notice that we will not respect it. )

The GLBA is the "Graham Leach Bliley Act" (US). Together with miscellaneous other laws, the GLBA restricts how personal information can be used for marketing.

Sample Privacy Request Letter for making privacy requests under the GLBA (Graham-Leach- Bliley Act (US))
Sample Privacy Request Letter for Telecommunications for privacy requests directed to common carriers (under 47 USC 222 and the GLBA (US))

Addresses for Complaints concerning "do not call" and privacy violations. (Mostly US so-far, but will expand.)

Email Privacy - Standards for Protection of Email Address Information
Standards for respecting privacy when using personal email information. Email etiquette relating to email address information.

(other pages at this site)
naming individuals when filing complaints

instructions on getting the attention of the legal department of a large corporation.

Information on "Do Not Call" lists is found on the main Telemarketing Scum Page.

GLBA (Sharing of Personal Information)

description of GLBA from EPIC
EPIC's reponse to a request for comments by the US Dept. of the Treasury

International Privacy

National Commercial Privacy Laws

European Union EU flag
"Everyone has the right to respect for his private and family life, his home and his correspondence. - European Convention for the Protection of Human Rights and Fundamental Freedoms

Data Protection in the European Union (en)

Protectión de Datos en la Unión Europea (es)

General Index - European Union (en)

European Union Regulation on Protection of Individuals (relating to) Personal Data (EU policy) (en)

UK Data Protection Act of 1998 - This appears to be reflected in the EU's legislation.

European Telemarketing Regulations
A directive of European Convention on Human Rights requires Member States to make a choice between banning completely direct marketing calls to "subscribers" without their prior consent, or banning them only to "subscribers" who do not wish to receive such calls.

The UK took the later route and made compliance with the UK Corporate Telephone Preference Service mandatory. This apparently also applies to calls to businesses.

United States
Please see the numerous listings relating to GLBA, HIPPA, and TCPA. In many cases "automatic" privacy is not provided for under US law and therefore the individual must "opt-out" of having data used for other than the explicit purpose for which the data was given.

The Gramm-Leach-Bliley Act (GLBA) - The GLBA is one part of the US privacy law. (en)

47 CFR § 222 - "Privacy of customer information" - This is a little-publicized law that prevents access to individually identifiable customer information for marketing purposes. This law dates back to 1934, but was updated to include "location" information (GPS and cellular based e-911 data).
This law will become increasingly important as carriers must seek permission prior to delivering targeted advertisements, in part because of the requirement to display "unique view hits" or account data. If this law is enforced, such targeted advertisements may be used, but only if they are optional as part of a payment scheme.

Google search, "privacy of customer information" - This search can be focused by typing a key word (e.g., telecommunications) in the search box after the quoted text.

the GWN

Privacy Commissioner of Canada (en, fr)

Commission Recognises Adequacy of Canadian Privacy Laws (en)

opinion on privacy in Canada and the US. This is presumably prior to PIPED (en)

Québec (fr)


Federal Privacy Law (Australia)

Telecommunications Privacy - The Interaction of the Privacy and Telecommunications Regulation by Holly Raiche (2001)



Israel - certain databases must be registered with Ministry of Justice; databases must be used only for purpose intended.

Mishrad haMishftim (Ministry of Justice) (y) - Protection of Privacy Law 5741-1981, 35 LSI 136, and section 7 of the Basic Law on Human Dignity and Freedom (5752-1992), administered by Registrar of Data Bases, Ministry of Justice, 6 Hillel Street, P.O. Box 2808, JM 91027; 972 2 625 56 50

privacy laws (starts on pg. 12) (en)

summary of privacy laws (en)

Basic Law on Human Dignity and Liberty (5752-1992, 12th Knesset) (y) (arb)
Summary (en)

Text of Basic Law (from Ministry of Foreign Affairs (en))
Availability of Information from Government Databases (en)

International Indexes (en)

Other Privacy
A business which, for a fee offers to send notification to most nationally franchised telemarketing scum (e.g., Olin Mills photography) to be placed on a "do not call" list.

samples, from Privacy Rights Clearinghouse (
SCN's Privacy and Security webpage

Supermarket customer tracking cards
Their emphasis is to refuse to participate at all. My opinion is that these customer tracking cards are presently causing more harm to the supermarkets that use them, and that bogus data is better than no data.

In some cases, identification is required. Most of the ones that require identification do so for cheque cashing purposes, so it is likely they have a procedure for non-verified cards without check cashing privileges.

"No National ID" website (
including State Driver's License data   One thing not mentioned -- cover the printed data with white label tape.

Electronic Privacy Information Center on Privacy from .
Good research on a number of topics, including the Graham-Leach-Bliley Act (GLBA).

Using the DMA Mail Preference Service (DMA Choice)

Results of using The DMA's Mail Preference Service (now called DMA Choice)
... and a reason to never give a business or organisation a direct email address

U.S. Postal Service Prohibitory Orders (Form 1500, US only)

A U.S. Postal Service Form 1500 Prohibitory Order is used to block commercial mail that the recipient finds offensive.
NOTE: Form 1500 describes "sexually oriented advertisements", but the US Supreme Court (Rowen v. USPS, 397 US 728 (1970)) stated this applies to all unwanted commercial mail. Regardless, the USPS never changed the wording of Form 1500, in order to discourage citizens from filing these Prohibitory Orders. The form may be submitted to a local post office manager or to the mail address listed on the form.
I'm not sure who the author is, but the model on his webpages is a lot more appealing than "Telemarketing Maddie" in my "no parking" sign logo.

Here is USPS Form 1500 (
Add your name to the top, initial block , check block 1a, open the offensive mailpiece and take it to the local post office.
The Telemarketing Scum Page's own description of USPS Form 1500.

The Telemarketing Scum Page
back to Counter-Telemarketing Tactics - (this site)

Comments about this site: email me

site first posted November 3, 1996; reposted May, 1997.
This website can be found by searching for "The Telemarketing Scum Page" on a search engine.

rev 30-Apr-2018     copyright 1996, 2018 S. Protigal