The Telemarketing Scum Page index
Most of these are general privacy links, including such things as responses to GLBA "Privacy Notice" letters
The Telemarketing Scum Page is being re-built. This website, started in 1996, had served its purpose well, but badly needs to be updated. The technology has changes, and some of the things that were considered rants in 1996 have either taken effect in the law or have resulted in telescum changing tactics (and losing business in the process).
So in updating this website, the original page is temporarily "Under Construction" as webpages used to say.
Sample Response Letters
These are sample letters to compose once, and send when served with a GLBA
"privacy notice" letter. ("We value your privacy. That's
why we are serving you this notice that we will not respect it. )
The GLBA is the "Graham Leach Bliley Act" (US). Together with
miscellaneous other laws, the GLBA restricts how personal information can be
used for marketing.
Other pages at this site (yes, I know some of these repeat what's above)
- Sample Privacy
Request Letter for making privacy requests under the GLBA (Graham-Leach-
Bliley Act (US))
Privacy Request Letter for Telecommunications for privacy requests directed
to common carriers (under 47 USC 222 and the GLBA (US))
- Addresses for
Complaints concerning "do not call" and privacy
violations. (Mostly US so-far, but will expand.)
Email Privacy - Standards for Protection of Email Address Information
- Standards for respecting privacy when using personal email information.
Email etiquette relating to email address information.
- Telecommunications and Internet Privacy
- Vertical Litter (bandit signs)
- Sharking HOWTOs - techniques for "sharking" bandit signs
- Dealing with Junk Mail -
- Make Sure You "Accurately" Fill Out Survey Forms -
- Proved number for pay phones or overseas NANP numbers - (e.g., Carribean or Pacific Island numbers)
- how to complaighhnnnn - Filing complaints
- identifying corporate agents for filing legal claims, sending privacy notices and the like
- sample GLBY privacy notice response letter
- in reply to being served with one of those GLBA Privacy Notice letters
- Naming Individuals in Complaints
- Naming Lawyers in Complaints -
- Standards for Protection of Email Address Information
- Results of submissions to The DMA Mail Preference Service (DMAchoice) -
- privacy index page - (for bookmarks)
Abuse by Call Centers
- repeat naming by call center operators and "Customer Contempt" operators
- Repeatedly "calling" the caller's name (or person called) throughout the conversation (mostly for customer intimidation purposes)
GLBA (Sharing of Personal Information)
- description of GLBA from EPIC
- EPIC's reponse to a request
for comments by the US Dept. of the Treasury
National Commercial Privacy Laws
- European Union
- "Everyone has the right to respect for his private and family life,
his home and his correspondence. - European Convention for the
Protection of Human Rights and Fundamental Freedoms
- Data Protection in the European Union
- Protectión de Datos en
la Unión Europea (es)
- General Index - European Union (en)
- European Union Regulation
on Protection of Individuals (relating to) Personal Data (EU policy) (en)
- UK Data Protection Act of 1998 -
This appears to be reflected in the EU's legislation.
- European Telemarketing Regulations
A directive of European Convention on Human Rights requires Member States to
make a choice between banning completely direct marketing calls to
"subscribers" without their prior consent, or banning them only to
"subscribers" who do not wish to receive such calls.
The UK took the later route and made compliance with the UK Corporate Telephone
Preference Service mandatory. This apparently also applies to calls to
- United States
- Please see the numerous listings relating to GLBA, HIPPA, and TCPA. In
many cases "automatic" privacy is not provided for under US law and
therefore the individual must "opt-out" of having data used for other
than the explicit purpose for which the data was given.
- The Gramm-Leach-Bliley Act (GLBA) - The GLBA is
one part of the US privacy law. (en)
- 47 CFR § 222 -
"Privacy of customer information" - This is a little-publicized law
that prevents access to individually identifiable customer information for
marketing purposes. This law dates back to 1934, but was updated to include
"location" information (GPS and cellular based e-911 data).
This law will become increasingly important as carriers must seek permission
prior to delivering targeted advertisements, in part because of the requirement
to display "unique view hits" or account data. If this law is
enforced, such targeted advertisements may be used, but only if they are
optional as part of a payment scheme.
- Google search, "privacy of
customer information" - This search can be focused by typing a key word (e.g.,
telecommunications) in the search box after the quoted text.
- the GWN
- Privacy Commissioner of Canada (en, fr)
- Commission Recognises Adequacy of
Canadian Privacy Laws (en)
- opinion on privacy in Canada and the US. This
is presumably prior to PIPED (en)
- Québec (fr)
- Federal Privacy Law (Australia)
- Telecommunications Privacy - The Interaction
of the Privacy and Telecommunications Regulation by Holly Raiche (2001)
- Israel - certain databases must be registered with Ministry of Justice;
databases must be used only for purpose intended.
- Mishrad haMishftim (Ministry of Justice) (y) - Protection of
Privacy Law 5741-1981, 35 LSI 136, and section 7 of the Basic Law on Human Dignity and Freedom (5752-1992), administered by
Registrar of Data Bases, Ministry of Justice, 6 Hillel Street, P.O. Box 2808, JM 91027; 972 2 625 56 50
- privacy laws (starts on pg. 12) (en)
- summary of privacy laws
- Basic Law on Human Dignity and Liberty (5752-1992, 12th Knesset) (y) (arb)
- Summary (en)
- Text of Basic Law (from Ministry of Foreign
- Availability of Information from Government
- International Indexes
Good research on a number of topics, including the Graham-Leach-Bliley Act (GLBA).
- A business which,
for a fee offers to send notification to most nationally franchised
telemarketing scum (e.g., Olin Mills photography) to be placed on a
"do not call" list.
- samples, from Privacy Rights
- SCN's Privacy and Security webpage
- Supermarket customer tracking cards www.nocards.org
- Their emphasis is to refuse to participate at all. My opinion is that
these customer tracking cards are presently causing more harm to the
supermarkets that use them, and that bogus data is better than no data.
In some cases, identification is required. Most of the ones that require
identification do so for cheque cashing purposes, so it is likely they have a
procedure for non-verified cards without check cashing privileges.
- "No National ID" website
- including State
Driver's License data One thing not mentioned -- cover the printed data with
white label tape.
- Electronic Privacy Information Center on Privacy from epic.org .
Using the DMA Mail Preference Service (DMA Choice)
- Results of using The
DMA's Mail Preference Service (now called DMA Choice)
- ... and a reason to never give a business or organisation a direct
U.S. Postal Service Prohibitory Orders (Form 1500,
A U.S. Postal Service Form 1500 Prohibitory Order is used to block
commercial mail that the recipient finds offensive.
NOTE: Form 1500 describes "sexually oriented
advertisements", but the US Supreme Court
(Rowen v. USPS, 397 US 728 (1970)) stated this
applies to all unwanted commercial mail. Regardless, the USPS never
changed the wording of Form 1500, in order to discourage citizens from
filing these Prohibitory Orders. The form may be submitted to a local post
office manager or to the mail address listed on the form.
- I'm not sure who the author is, but the model on his webpages is a lot more
appealing than "Telemarketing Maddie" in my
"no parking" sign logo.
- Here is USPS Form 1500
- Add your name to the top, initial block , check
block 1a, open the offensive mailpiece and take it to the local
- The Telemarketing Scum Page's own description of
USPS Form 1500.
- The Telemarketing Scum Page
- back to
Counter-Telemarketing Tactics - (this site)
Comments about this site: email me
site first posted November 3, 1996; reposted May, 1997.
This website can be found by searching for "The Telemarketing Scum
Page" on a search engine.
rev 30-Apr-2018 copyright 1996, 2018 S. Protigal